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Search results for “travel motivation”
The true cost of distressed passengers, walked guests, and poor customer service
04/22/2016
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7:42:16 PM
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Today, the voices of angry customers have become amplified by social media, and the voice of an unsatisfied customer is louder than ever. The cost of these negative customer experiences is paramount. Big brands lose hundreds of millions of dollars due to customer churn and, importantly, negative mentions of poor customer service in social media that can harm a brand’s reputation.
Hong Kong seeks to reverse slide in mainland visitors
04/13/2016
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8:06:43 AM
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Limiting Shenzhen tourists to one trip per week adds to the slump in Hong Kong's visitor numbers, merchants calling for review of the measure
Apple thinks the future of TV is apps, so where are the travel ones?
03/25/2016
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1:17:31 PM
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Travel apps represent about 5% of mobile apps, but they don’t nearly have a 5% share among the TV apps yet. However, Apple TV, as a new app platform, is ideal for engaging travellers with inspiring content and helping them better research travel.
7 things that small travel providers need to do to compete
03/11/2016
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7:37:46 PM
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Be Personal, connect with your hotel partners, be communicative, be trustable, find alliances, personalise all automatic software and find your niche are vital for small OTAs to compete with large industrial giants.
Pivotal moments 2015 – When TripAdvisor’s instant booking won Marriott
01/05/2016
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10:21:33 AM
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With the world’s most-downloaded travel mobile app, TripAdvisor provides a solution to hotels which have been struggling to market mobile users. This summer, it successfully signed Marriott to participate in its instant booking functionality.
Understanding online complaints crucial for hotels in China
12/23/2015
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9:31:55 PM
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Hotels need to use customer complaints to better understand what the public is looking for, and how to formulate effective complaint handling strategies.
Expedia bets big on tours and activities: Will the industry win?
12/23/2015
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4:51:08 PM
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For the past year or more, Expedia has been working behind the scenes quietly re-engineering the platform that powers its Local Expert brand.
How a TV company is carving out its place in online travel
12/15/2015
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11:45:39 AM
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The name 7Travel may not mean much to some in the online travel world but it is a quietly growing company with ambitions to be a major European player.
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